Your Privacy Our Top Priority

01 Scope & Applicability

Khalo VIP is a trusted online gaming platform in Bangladesh. Protecting your privacy is not merely a legal obligation for us — it is a core responsibility. This Privacy Policy explains how Khalo VIP collects your personal information, why it is used, how long it is retained, and how it is kept secure.

This policy applies to the Khalo VIP website (khalovip.ws), mobile app, and all our services. By using the platform, you agree to the terms of this Privacy Policy. Please read it carefully before registering.

Khalo VIP may update this Privacy Policy at any time. For significant changes, we will notify you by email or through the platform. The latest version will always be available on this page.

02 What Information We Collect

Khalo VIP collects only the information that is necessary. We never ask for personal data we don't need. Below is a detailed breakdown of the information we collect:

Information Provided at Registration

• Full name & date of birth (for age verification)
• Email Address & Mobile Number
• Current Address & Country
• Preferred Currency

Identity Verification (KYC) Information

• National ID (NID) or Passport Copy
• Selfie or Live Face Verification
• Proof of Address (utility bill or bank statement)
• Proof of Payment Method

Automatically Collected Information

• IP Address & Device Information
• Browser Type & Operating System
• Time Spent on Site & Pages Visited
• Cookies & Session Data

03 Purpose of Data Use

Khalo VIP uses your data only for specific, legitimate purposes. No information is used beyond its original intent. The main reasons we use your data include:

1. Account Management: To create, verify, and secure your account.
2. Payment Processing: To process deposits and withdrawals quickly and securely.
3. Customer Support: To resolve your questions and complaints quickly.
4. Fraud Prevention: To protect your account and prevent money laundering.
5. Personalised Experience: To recommend games and bonuses based on your preferences.
6. Responsible Gaming: To identify unusual gaming behaviour and offer support.
7. Legal Compliance: To comply with regulatory authority directives.

04 Data Sharing & Third Parties

Khalo VIP never sells your personal data. However, limited information may be shared with trusted partners in specific circumstances:

Who Your Information May Be Shared With

• Payment Providers: Mobile Pay, Nagad, Rocket, and banking partners — solely for processing transactions.
• Identity Verification Services: Authorized verification agencies to complete the KYC process.
• Legal Authorities: Upon a court order or at the request of a regulatory authority.
• Security Partners: To prevent fraud and cyber attacks.

For all data shared with third parties, we contractually ensure they adhere to the same privacy standards. Khalo VIP takes responsibility for the conduct of these partners.

05 Cookie Policy

Khalo VIP uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the site. We use the following types of cookies:

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To understand and improve how the site is used.
• Marketing Cookies: To show you relevant advertisements (you can opt out at any time).

You can delete cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may limit certain features of the site.

06 Your Rights

As a Khalo VIP member, you have full rights over your own data. We respect these rights and are here to help you exercise them:

To exercise these rights, support@khalovip.wsor email us at Help Center to submit a request directly. We typically respond within 7 business days.

07 Data Protection Measures

Khalo VIP follows the highest industry standards to protect your data. Our security framework includes:

• SSL/TLS Encryption: All data transmissions are 256-bit encrypted.
• Two-Factor Authentication (2FA): An extra layer of security on your account.
• Firewall Protection: Advanced firewalls to block unauthorised access.
• Regular Security Audits: Penetration testing conducted by independent experts.
• Staff Training: All staff receive regular training to prevent data breaches.
• Data Minimization: Only the information that is strictly necessary is collected.

08 Children's Privacy

Khalo VIP's services are strictly for users aged 18 and above. We do not knowingly collect personal data from minors. Age is verified at registration and confirmed through the KYC process.

If we become aware that personal data has been collected from a minor, we will immediately close that account and delete all associated information. If parents or guardians have any such concern, support@khalovip.wsto get in touch with us.

09 Policy Changes & Notifications

Khalo VIP's Privacy Policy may be updated from time to time due to business changes, new legal requirements, or technological developments. Depending on the nature and significance of the changes, we will notify you as follows:

• For significant changes, an email notification will be sent.
• A pop-up notification will be displayed after logging into the platform.
• For minor updates, only the date at the top of this page will be updated.
• You will be given the opportunity to consent before any updated policy takes effect.

If you do not agree to the updated policy, you may request to close your account. Continuing to use your account will be considered acceptance of the new policy.

10 Contact & Complaints

For any privacy-related questions, concerns, or complaints, please contact our Data Protection Team:

If you remain unsatisfied after contacting us, you may file a complaint with the relevant regulatory authority. We take all concerns seriously and are committed to providing a fair resolution.